Cancellation and Refund Policy
We strive to ensure customer satisfaction. If you are not satisfied with your purchase, please review our Cancellation and Refund Policy below.
1. Cancellations
- Orders can be cancelled within 24 hours of placement by contacting us at info@ecomxpert.co.uk.
- Custom or personalized orders cannot be cancelled once processing has begun.
2. Refunds
- Refunds are available for eligible products returned within 30 days of receipt.
- Products must be in their original condition, unused, and in the original packaging.
- Refunds will be processed to the original payment method within one week.
3. Non-Refundable Items
- Gift cards, digital downloads, and final sale items are non-refundable.
- Shipping charges are non-refundable unless the return is due to our error.
4. Return Process
- Contact us at info@ecomxpert.co.uk to initiate a return.
- Include your order number and reason for the return.
- Ship the product to the address provided by our customer service team.
5. Exchanges
- Exchanges are allowed for defective or damaged items. Please contact us within 14 days of receipt to arrange an exchange.
6. Changes to This Policy
We reserve the right to update this Cancellation and Refund Policy at any time. Changes will be posted on this page with an updated "Effective Date."
7. Governing Law and Jurisdiction
This Privacy Policy, Terms and Conditions, and any disputes arising from or related to your use of our Website shall be governed by and construed in accordance with the laws of the United Kingdom. You agree that any legal action or proceeding between you and EcomXpert shall be brought exclusively in the courts located in the United Kingdom. By using our Website, you hereby consent to the personal jurisdiction of such courts.
8. Contact Us
If you have any questions about our Privacy Policy, Terms and Conditions, or Cancellation and Refund Policy, please contact us using the following information: